Technical FAQ

Here you will find answers to frequently asked questions covering our for IT Infrastructure, Internet Access, Email related usage.

VIRUS AND SPYWARE
REMOTE ACCESS
WIRELESS/NETWORK ACCESS
EMAIL
SOFTWARE
PRINTING
FTP
THE WEB
UNIX SUPPORT
WINDOWS SUPPORT
MACINTOSH SUPPORT
MISCELLANEOUS

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VIRUS AND SPYWARE

1. What steps can I take to protect my computer from viruses and spyware?
2. How can I make sure I have all patches / critical updates from Microsoft?

REMOTE ACCESS

1. How do I obtain PPP dialup access to the Computer Science Department?
2. How to access the VMware account and install CentOS using vSphere client?
3. How to manage snapshots using vSphere client?
4. How can I setup Remote Access?
5. How do I connect to compute1?
6. How do I set up SSH tunneling under Unix?
7. How do I set up SSH tunneling on the PC?
8. How do I set up SSH tunneling on the MAC?
9. I set up a key pair, but when I ssh between two department hosts it still asks for my password, why?
10. I am using Windows XP and every time I try and upload a file, I get the error, "Failed to scan directories. Error 6: ... No such file or directory". How do I correct this problem?
11. How do I connect to "sbwin2" from my home machine?
12. How do I use Xwin32 to connect from outside of the CS dept network?

WIRELESS/NETWORK ACCESS

1. How can I connect to CS_Secure wireless network in the department?
2. Where can I use the wireless network in the department?
3. How do I configure my laptop for internet access within the department?
4. How do I access the department VMware Virtual Machines?

EMAIL

EXCHANGE

1. How do I benefit from Exchange? - A Short Presentation
2. Tips to get started and login information
3. What are the advantages of using Microsoft Exchange?
4. What are the advantages of using Microsoft Outlook for Exchange as compared to other mail clients?
5. How can I connect to Exchange?
6. How can I migrate my current email and data to Exchange?
7. How can I control SPAM whitelists and blacklists?
8. How can I enable or disable my Out-of-Office status?
9. How can I change my Windows/Active Directory password using Outlook Web Access (OWA)?
10. What are the policies regarding reserving rooms in the department?
11. How can I reserve rooms and schedule meetings?
12. How can I reserve a room for an entire semester?
13. How can I share calendars and schedule meetings with other users?
14. How can I publish the calendar to the internet?
15. How can I view existing room reservations?
16. How can I change the defauilt settings (e.g. font, mail format, etc.) of my outgoing emails?
17. How can I forward my emails to an external address?
18. How can I pre-sort my email automatically into folders?
19. I have set up forwarding on my Computer Science Email. Can I also disable the Junk-Email filter?
20. Why are some attachments blocked or renamed?
21. Why am I still getting SPAM messages and what can I do about it?
22. How can I create Inbox rules to filter incoming emails?

GENERAL
23. What email aliases are available for general use?
24. Why am I getting email bounced back to me when I did not send it in the first place?

UNIX
25. How can I read mail attachments under Unix?
26. I received email with an attachment named "winmail.dat". What is this and how can I read it?

SOFTWARE

1. What is Dreamspark (formerly known as MSDNAA)?

PRINTING

1. How do I print pdf files from a Unix host?
2. Can I print an A4 document on the department printers?
3. How do I print from Mozilla or Firefox?
4. How do I convert files between Postscript (*.ps) and PDF (*.pdf) formats?
5. What printing facilities are available in the department for general use?
6. How much can I print on department printers?
7. What do I need to know about using the copier?
8. How to access and use the department scanner?

FTP

1. How do I set up my browser to use the web proxy? or
   I cannot ftp files through my browser? or
   I cannot open an ftp directory through my browser? or
   All ftp links time out through the webbrowser? or
   I cannot view a webpage, because it sends data on a higher data port?
2. How to ftp, now that ftp is turned off?
3. When I ftp to ftp.cs.sunysb.edu (or some other ftp server) ls does not give me a full directory listing?

WEB

1. How do I fix "invalid security certificate" error when connecting to the CS webserver?
2. How do I publish my web pages on the department WWW server? Should we ftp to the compute servers or directly to the web server?
3. How do I Password Protect my web page?
4. How do I set up a www redirect page?
5. How can I avoid using the "mailto:" tag on my website to prevent spam?
6. Can I use Server Side Include files in my webpage?
7. How can I install fonts on Windows/Linux?

UNIX SUPPORT

1. How can I recover a deleted file?
2. How can I manage my UNIX and Windows passwords?
3. What are my quota limits?
4. How do I adjust the volume in Real Player on the Suns?
5. How do I change my login shell to bash or tcsh?
6. How do I run StarOffice?
7. When I try to compile my C program on the Suns I get a "package not found" error.
8. I compiled my program successfully but when I try to run the executable I get a library error similar to: ld.so.1: a.out: fatal: libstdc++.so.2.10.0: open failed: No such file or directory.
9. I include "math.h" in a my C program but the gcc compiler doesn't recognize some of the functions such as "pow".
10. I have a program which used to compile under gcc or g++, but now it generates a long list of errors. What happened?
11. How can I convert files to/from Mac formats such as BinHex and MacBinary and Unix
12. I am using Mozilla and the twm window manager and I cannot type into some of the text fields.
13. How can I run Windows applications on my Unix machine?
14. How do I use PGP?
15. How can I encrypt a file without using PGP?

WINDOWS SUPPORT

1. How can I manage my UNIX and Windows passwords?
2. How do I find information related to the Undergraduate and Graduate Window Labs?
3. How do I install a Postscript printer under Windows NT/95/98/2K?
4. How do I access MATLAB from Terminal Server? or
   How can I access department services from Terminal Server?
5. How to use Vision software in classrooms.(Available in 2120 and 2129 classrooms)
• About Vision
• Vision Quick Start
• How to connect to a classroom?
• How to blank workstations in the classroom?
• How to remotely manage a particular workstation?
• How to supervise a particular workstation?
• How to change the display name of a workstation to a student’s Login?
• How to project the instructor presentation on all workstations in the classroom?
• How to block users from surfing the internet?
6. How do I use Lync 2010?
7. How do I use audio installed in the department teaching rooms?
8. How to configure Eclipse CDT output?

MACINTOSH SUPPORT

1. How can I get an external monitor or projector to work with my Macintosh laptop?

MISCELLANEOUS

1. Are there any guidelines for choosing a password?
2. How can I report requests or problems?
3. How can a department member obtain Mathematica or Maple for personal use?
4. How can I submit HW assignments?
5. How do I use the projector in room 1310?
6. How do I use the conference phone in room 1310?
7. I clicked on a Real Player video/sound clip and I am getting sound but no video or vice versa.
8. When I click on a video within Netscape, I get an alert from Real Player saying "Unable to connect to server -- Check network transport settings"
9. How can I restore the image for a Symbol PPT 2700?
10. How do I enable 128 bit encryption on a Symbol PPT 2700?