Technical FAQ

Here you will find answers to frequently asked questions covering our for IT Infrastructure, Internet Access, Email related usage.

VIRUS AND SPYWARE
REMOTE ACCESS
LOCAL ACCESS
EMAIL
SOFTWARE
PRINTING
FTP
THE WEB
UNIX SUPPORT
WINDOWS SUPPORT
MACINTOSH SUPPORT
MISCELLANEOUS

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VIRUS AND SPYWARE

1. What steps can I take to protect my computer from viruses and spyware?
2. How can I make sure I have all patches / critical updates from Microsoft?

REMOTE ACCESS

1. How do I obtain PPP dialup access to the Computer Science Department?
2. How can I setup Remote Access?
3. How do I connect to compute1?
4. How do I set up SSH tunneling under Unix?
5. How do I set up SSH tunneling on the PC?
6. How do I set up SSH tunneling on the MAC?
7. I set up a key pair, but when I ssh between two department hosts it still asks for my password, why?
8. I am using Windows XP and every time I try and upload a file, I get the error, "Failed to scan directories. Error 6: ... No such file or directory". How do I correct this problem?
9. How do I connect to "sbwin2" from my home machine?
10. How do I use Xwin32 to connect from outside of the CS dept network?

LOCAL ACCESS

1. How do I use the wireless network in the department?
2. How do I configure my laptop for internet access within the department?
3. How do I access the department VMware Virtual Machines?

EMAIL

1. I get an error while sending email from cde mailtool?
2. How can I read mail attachments under Unix?
3. How do I setup a .forward or alias my email ?
4. How do I read my department mail using POP access?
5. How can I filter junk email in Netscape/Pine/Outlook/CDE?
6. Questions and Answers regarding the department spam filtering system
7. Why am I getting email bounced back to me when I did not send it in the first place?
8. What email aliases are available for general use?
9. I received email with an attachment named "winmail.dat". What is this and how can I read it?
10. I am receiving duplicate emails through my POP mail reader.

SOFTWARE

1. What is MSDNAA?

PRINTING

1. How do I print pdf files from a Unix host?
2. Can I print an A4 document on the department printers?
3. How do I print from Mozilla or Firefox?
4. How do I convert files between Postscript (*.ps) and PDF (*.pdf) formats?
5. What printing facilities are available in the department for general use?
6. How much can I print on department printers?
7. What do I need to know about using the copier?

FTP

1. How do I set up my browser to use the web proxy? or
   I cannot ftp files through my browser? or
   I cannot open an ftp directory through my browser? or
   All ftp links time out through the webbrowser? or
   I cannot view a webpage, because it sends data on a higher data port?
2. How to ftp, now that ftp is turned off?
3. When I ftp to ftp.cs.sunysb.edu (or some other ftp server) ls does not give me a full directory listing?

WEB

1. How do I fix "invalid security certificate" error while using SSO login in the Firefox?
2. How do I publish my web pages on the department WWW server? Should we ftp to the compute(N) or directly to the web server?
3. How do I Password Protect my web page?
4. How do I set up a www redirect page?
5. How can I avoid using the "mailto:" tag on my website to prevent spam?
6. Can I use Server Side Include files in my webpage?

UNIX SUPPORT

1. What are my quota limits?
2. How do I adjust the volume in Real Player on the Suns?
3. How do I change my login shell to bash or tcsh?
4. How do I run StarOffice?
5. When I try to compile my C program on the Suns I get a "package not found" error.
6. I compiled my program successfully but when I try to run the executable I get a library error similar to: ld.so.1: a.out: fatal: libstdc++.so.2.10.0: open failed: No such file or directory.
7. I include "math.h" in a my C program but the gcc compiler doesn't recognize some of the functions such as "pow".
8. I have a program which used to compile under gcc or g++, but now it generates a long list of errors. What happened?
9. How can I convert files to/from Mac formats such as BinHex and MacBinary and Unix
10. I am using Mozilla and the twm window manager and I cannot type into some of the text fields.
11. How can I run Windows applications on my Unix machine?
12. How do I use PGP?
13. How can I encrypt a file without using PGP?
14. How can I change my unix password?

WINDOWS SUPPORT

1. How do I find information related to the Undergraduate and Graduate Window Labs?
2. How do I install a Postscript printer under Windows NT/95/98/2K?
3. How can I change my password in Windows?
4. I have a self-signed/generated mail server certificate. When I try to use it in Vista/Outlook, it always prompts me to confirm that I really want to use it.

MACINTOSH SUPPORT

1. How can I get an external monitor or projector to work with my Macintosh laptop?

MISCELLANEOUS

1. Are there any guidelines for choosing a password?
2. How can I report requests or problems?
3. How can a department member obtain Mathematica or Maple for personal use?
4. How do I use the projector in room 1310?
5. I clicked on a Real Player video/sound clip and I am getting sound but no video or vice versa.
6. When I click on a video within Netscape, I get an alert from Real Player saying "Unable to connect to server -- Check network transport settings"
7. How can I restore the image for a Symbol PPT 2700?
8. How do I enable 128 bit encryption on a Symbol PPT 2700?