WHO WE ARE AND WHAT WE DO

Staff Members:

• Brian Tria, Director of Labs
• Ashwin Nagrani, Windows and CEWIT
• Bin Zhang, Visualization Lab Support
• Ajay Gupta, Undergraduate PC Support and CEWIT
• Tim Young, Unix Support
• <New Employee>, Database and Web support

Contact information is located on the Staff Website under "Technical Staff"

WHERE TO GET HELP

Important URLs:

• http://www.cs.sunysb.edu/~wreq - For submitting problem reports relating to the IT infrastructure
• http://www.cs.sunysb.edu/ ~secwreq - For building problems (lights, heat, etc.) or paperwork (forms, etc)
• http://www.cs.sunysb.edu/~faq - Answers to most of your questions
• http://www.cs.sunysb.edu/~sso - Department only area

WREQ:

1. Web based problem reporting tool
2. All technical staff members get a copy
3. Users can track request
4. If no web access, send email to wreq.
5. Always follow up a conversation with wreq request.
6. Only in case of problem with WREQ, mail to root.

Our Department Website:

1. Graduate Section
1. Course Listings
2. Account Policies (Expected to know)
3. Forms
2. Facilities Section
1. General Policies (network, email, password, anti-virus, etc)
2. FAQ area - common problems and HowTos (dialup, printing, www etc)
3. Documentation for installed packages
4. Newsletters (Monthly system staff activity report and planned events / downtime)
3. SSO Section
1. Downloads (ssh, antivirus, xwindows - free from campus, some tied to campus subnets)
2. Department specific information, e.g. wireless access
3. Spam Control - in by default, can opt out
4. Post news items (education or research related only, such as lectures, awards, grants, etc)
4. Events Section
   
   1. Distinguished Lecture Series
   2. News and Events
      

DEPARTMENT FACILITIES

Purpose of Rules, Policies and Quotas

Accounts

1. Policies - no sharing, cheating, hacking, expiration.
2. Choose a good password - Accounts with bad passwords are turned off.
3. Quota - presently 2GB.
4. Get an IC account (SINC site).
5. Get a free email account (hotmail, gmail) and use it for personal business.
6. Upon graduation we will provide an alumni address which will forward to account of your choosing.

Publishing on WWW

1. Will receive an email in next couple of weeks with login and password, save that email!
2. Three Server system:
   • intrawww.cs.sunysb.edu for development
   • editwww.cs.sunysb.edu for publishing
   • www.cs.sunysb.edu for browsing
   See FAQ for detailed information.
3. Please use only for education and research
4. Submit wreq request if you need more quota

Printing

1. Primary graduate printers are publaser1 and publaser1d located in Graduate PC lab (room 1239)
2. No quota, but there is accounting
3. No books, lengthy online resources, personal stuff - will charge for resources (we do log)
4. Don't waste resources paid for by Department
5. Accepts only Postscript - see FAQ
6. See FAQ for names and locations
7. Copy cards for Xerox machine available from Cynthia, $10 non-refundable fee

Email spam control

1. Students are in the system by default
2. No email is ever dropped or refused
3. Digest sent out 2X a day with instructions on retrieval
4. Can opt out or opt back in through SSO website

Public labs - combos given on sign-in with Cynthia

1. Graduate PC lab Room 1239 (http://www.cs.sunysb.edu/~gradlab)
2. Unix Room 1204
3. Laptop Room 1203 - 8 wired ports with DHCP and wireless access
4. Undergraduate PC Labs Rooms 2114, 2126, 2129 (http://www.translab.cs.sunysb.edu)
5. No food or drink in labs or offices - Use Graduate Lounge

Public hosts

1. Public compute servers - Compserv1-4
2. Winnt (Citrix via Unix)
3. Minix (Linux + Vmware)
4. Don't try to log in to cs.sunysb.edu
5. Use ssh/sftp only, see FAQ

CEWIT

1. Current Information is located at http://www.cs.sunysb.edu/~cewit
2. Cluster for High compute research (300 node, 450 processor cluster)
3. Use your UNIX username and password to access the cluster
4. Login information can be found on the website

Wireless access

1. Available through building
2. See www/~sso for necessary details

Dialup (33.6 Kps pool)

1. Send mail to root to enable
2. See FAQ for how to
3. Also get campus account (link on our dialup FAQ page)

TA INFORMATION

1. Don't hold hours in your office (want to make sure students or professor can find you)
2. TA room 2110, get combo from Cynthia and give her your hours
3. Blackboard (Online course management tool - http://blackboard.sunysb.edu)
4. Absolutely no food or drink in any lab or office - use grad lounge

FINAL THOUGHTS

1. If you have a problem, ask for help
2. If you need resources, ask
3. Check the FAQs
4. Submit wreq request
5. Don't send mail to one person only or rely on hallway conversations